Warwick Le Crystal - Montréal

I luv how helpful the staff was and how pleasant they were and always greeted us with a smile. There was this 1 particular staff member who works down in the lobby area who suggested so many great places for us to go too while there,I never got his name but he was the perfect helper during our stay. Great Great Staff and the Housekeeping was hands down by far the best!!!!

This was my first time in Montreal, and my first time in Canada in over 20 years. Hugo was exceptional! Very personable and professional. All staff I dealt with were truly great! I really could not have asked for a better experience and can't wait to come back to Montreal and to Warwick Le Crystal!!

This hotel has everything a modern traveler expects for a short stay: a kitchenette with a real sink and a microwave and a fridge. There was a little seating area but not enough space in the room for a dining table. It was a very large bathroom; it's maybe an accessible bathroom. We didn't stay long enough to take full advantage of the amenities like the swimming pool.

The room was very spacious, clean and they provided a lot of nice touches such as the bath salt and the exfoliator. The kitchenette is great and I loved that there was a kettle. I didn’t find any complimentary water bottles in the minibar. They also went the extra mile to surprise us with a little birthday dessert and balloons for my husband’s birthday. The amenities are great and well maintained albeit being a little outdated. The hot tub was our favourite. The lifeguards were regularly checking the pH levels and I think that’s great. The check in and check out went smoothly. Although when I received my invoice, we got charged with orange juice from the minibar. I called the hotel up to let them know that we did not take any orange juice or anything at all from the minibar. The staff refunded me right away.

Spacious room with very comfortable bed and pillows. Clean room and bathroom. Swimming pool was nice to chill.out in. Staff exceptionally helpful on front desk specially Valène. Thank you for all your help. Allowed early check in after a disaster stay in neighbouring hotel.